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As a manager, having mismatched expectations about your role—particularly with your boss and peers—can have unfortunate results.

Addressing complaints is an essential part of a manager’s job. By keeping their finger on the pulse of what’s bothering people, managers can act as an early warning system for higher levels of management. As a manager, you need the ability to listen to and learn from complaints without drowning in them.

Addressing complaints is essential to a manager’s job but can quickly become overwhelming. When people often complain about things outside your control, you need to deal with those problems that you can only influence.

Telling someone something they don’t want to hear is never fun. Saying “no” when someone asks you to fix something is often a necessary part of a manager’s job.